My package never arrived! What should I do?

We know it’s frustrating to see “Delivered” when your TheraSpecs aren’t in your hands. The good news is that these packages almost always turn up. Here’s what to try.

Give it a couple of business days

Carriers sometimes mark a package as delivered a little before it actually arrives. In most cases, the package shows up within two business days of the delivery scan.

Check less obvious spots

Packages sometimes end up somewhere unexpected, such as:

• A side or back door, porch, or garage
• Behind bushes, planters, or furniture near the entrance
• A mailroom, front desk, or parcel locker, if you live in an apartment or condo
• Your mailbox, or a community mailbox nearby

Ask your neighbors

Packages are sometimes delivered to the wrong address on the same street or in the same building. It’s worth asking your neighbors whether they’ve received anything for you.

Still can’t find it?

If your package hasn’t turned up after you’ve done these checks, reach out to our customer care team at contact@theraspecs.com, and we’ll be happy to help. Including your order number helps us look into it quickly.